JOB TITLE: Intake and Administration Caseworker

TYPE: Full Time Contract (end Dec 31, 2025)

REPORTS TO: Director of Safe Ministry

DEPARTMENT: Safe Ministry

LOCATION: Hybrid or Remote

 

The Alliance Canada is a group of approximately 440 churches and 1600 workers across Canada that aims to be a Christ-Centered, Spirit-empowered, Mission-focused movement in everything we do.  We work to fulfill our mission through making disciples, multiplying churches in Canada, and ministering to least-reached people groups around the world.  Whether serving in a Canadian suburb or in a remote mountain village in Asia, our goal is to live on mission with God through equipping our churches and workers. Join us as we complete God's call to tell everyone about the Good News of Jesus Christ!

The Alliance Canada is looking for a dynamic person to join our team. We offer a comprehensive compensation package including excellent benefits, an exceptional pension plan, and a generous vacation package. People and culture are paramount to us while serving the mission.

 

As an Intake and Administration Caseworker, you will play a vital role in Safe Ministry in nurturing healthy, honesty, and healing in Alliance communities. Under the supervision of the Director of Safe Ministry, you will work closely with families experiencing trauma and assist with effective service delivery of the Policy and Procedures on Sexual Misconduct for Official Workers and Churches (PPSMOWC) and administration support. This role serves in a variety of ways to ensure teams are well communicated and equipped to serve under the PPSMOWC. As Safe Ministry does address abuse of power complaints, therefore some administration support may be required under the Whistleblower Policy.

 

 

·       Attend staff meetings as required.

·       Provide support to the Director of Safe Ministry.

·       Other duties a as requested by the Director of Safe Ministry including participation in department awareness campaigns and caring well for church initiatives.

·       Maintain strong working relationships to teams developed under the PPSMOWC.

·       Act as an advocate for creating safe spaces within The Alliance Canada

 

 

·       Maintain accurate, updated case file documentation and communication aligned with Safe Ministry policies and procedures. 

·       Conduct and ensure all intake processes for the PPSMOWC is in a trauma informed manner. 

·       Provide relevant and timely communication to complaint advisors and respondent advisors, as well as any party involved in a complaint as directed by the Director of Safe Ministry. 

·       Assist the Director of Safe Ministry in recruitment of complainant and respondent advisors, as well other teams and committees required to maintain the PPSMOWC procedures and care teams for churches.

·       Organize and maintain the case management system for an upcoming centralized database system. 

·       Assist in preparing material, training and manuals for team, church, pastoral and board training, Districts as well as material such as Safe Ministry Manuals. 

 

 

·       Ability to work in a fast-paced team environment and pivot on rapidly changing priorities.

·       Experience in working with trauma and a thorough understanding of power disparities. 

·       Previous experience in interacting/working with children and families. 

·       Understanding the judicial and social justice systems in relation to case and conflict management an asset. 

·       Ability to foster open dialogue and work consistently with clear personal values that complement the values of The Alliance Canada.

·       Ability to effectively communicate and collaborate with volunteer teams.

·       Excellent business acumen, prioritization, and organizational skills.

·       Ability to navigate sensitive issues while maintaining confidentiality.

·       Attention to detail, strong research, writing and proofreading skills.

·       Excellent command of the English language required.

·       Strong technical skills, internet savvy, and advanced skills in Microsoft Word, Excel and PowerPoint.

·       Experience in Teams, SharePoint and Monday.com considered an asset.

·       Available to work outside of office hours as required for events/board meetings.

·       Some occasional travel may be required.

 

EDUCATION REQUIREMENTS

 

1.         Minimum 2-year post-secondary diploma or degree in Social Work or related field ie. Behavioral Science, Human Resources, Health or Education. 

 

 

People and culture are paramount to us while serving the mission. We offer a comprehensive compensation package including excellent benefits, an exceptional pension plan, generous vacation package.  

 

If interested, we would love to hear from you and discuss how you may be a great fit in joining us in completing God's call to tell everyone about the Good News of Jesus Christ! We invite candidates to submit their resume to peopleandculture@thealliancecanada.ca  

 

Please also include a cover letter sharing how your skills and experience align with this role and The Alliance Canada’s mission.    

 

The Alliance Canada has an accommodation process in place and provides accommodations for employees with disabilities.  Please call 416- 674-7878 Ext.# 213 or by e-mail at peopleandculture@thealliancecanada.ca so that arrangements can be made for the appropriate accommodations to be in place if you are invited to interview.